CHICAGO, IL - Following the awards ceremony, held onsite at the Connected Claims USA Summit, Chicago, the winner of the ‘Carrier of the Year’ category has been announced as Farmers Insurance.

The awards, aimed at showcasing the most innovative companies and individuals in the claims space, received fantastic engagement, with entrants nominated, and voted for, by the industry. The number of votes cast was outstanding, with 15,075 responses received overall; Farmers Insurance’s share of the vote was no less impressive, with them receiving an overwhelming 67.95% of the votes cast in the category.

As ‘Carrier of the Year’ (the insurance carrier who has achieved exceptional results in claims innovation over the past 12 months), Farmers were cited as being focused “relentlessly on innovation” through initiatives such as “pioneering the use of virtual reality in training employees” and their “connected roadside assistance tool”. By developing new technology in both claims innovation and on-demand services for customers, voters felt that Farmers are delivering “efficient…personalized customer claims experiences”.

Insurance Nexus Head of Strategy, Emma Sheard, commented that the huge number of votes cast are “testament to the current focus on innovation in the insurance industry”, going on to say that “by investing heavily in customer experience as well as organizational efficiency, Farmers have shown themselves to be worthy winner of the ‘Carrier of the Year’ award”.

In the other categories, the winner of the ‘Leader of the Year’ went to Farmers Insurance’s Chief Claims Officer, Keith Daly, who secured an impressive 69.69% of the votes and Safelight Solutions won the ‘Partner of the Year’ award with 23.17% of the votes.

Following the success of the Connected Claims USA Summit, the European leg of the event will be held in London (October 29th & 30th, 2018) and will return to North America in 2019. To find out more about Insurance Nexus events, click here


Emma Sheard:

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