CHICAGO, IL - Following the awards ceremony, held onsite at the Connected Claims USA Summit, Chicago, the winner of the ‘Leader of the Year’ category has been announced as Keith Daly, EVP and Chief Claims Officer, Farmers Insurance.

Held to showcase the most innovative companies and individuals in the claims space, the awards sought to get the industry’s opinion on three categories: ‘Leader of the Year’ (an individual who has demonstrated exceptional innovation and leadership in claims operations), ‘Carrier of the Year’ (the insurance carrier who has achieved exceptional results in claims innovation over the past 12 months) and Partner of the Year’ (recognizes the industry partner who has contributed most to claims innovation over the past 12 months).

With contenders nominated, and voted for, by the industry, the Claims Innovation Awards received overwhelming engagement with over 15,000 votes cast across the three categories. Keith Daly’s figures were hugely impressive, the Farmers’ Chief Claim Officer garnering a stunning 69.69% of the votes cast (3,757, in total). Cited were Keith’s “vision as a leader” and “appetite for innovation”, specifically, his “pioneering…use of drone and aerial imagery” and role in the implementation of a “virtual reality-based training program for claims adjusters”.   

Emma Sheard, Head of Strategy at Insurance Nexus, remarked that “the fantastic engagement we received in the Claims Innovation Awards is testament to the current focus on innovation in the insurance industry.” She went on to say that “the extraordinary number of votes for Keith are evidence of the ground-breaking claims innovation he and Farmers are pioneering”.

In the other categories, the winner of the ‘Carrier of the Year’ went to Farmers Insurance, who secured an impressive 67.95% of the votes and Safelight Solutions won the ‘Partner of the Year’ award with 23.17% of the votes.

Following the success of the Connected Claims USA Summit, the European leg of the event will be held in London (October 29th & 30th, 2018) and will return to North America in 2019. To find out more about Insurance Nexus events, click here


Emma Sheard:

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